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Support & FAQ

1. Are the fonts included with the templates?

Yes. All fonts used in our templates are integrated into the PowerPoint file. We also provide a folder containing the required fonts or a direct download link. Install the fonts before opening the template to ensure proper display.

2. What template sizes are available, and can I change them?

Templates are provided in a 16:9 aspect ratio. You can change the size by adjusting the Slide Size in PowerPoint. When prompted, select ‘Scale’ to maintain the correct layout proportions.

3. Can I customize elements inside the templates?

Yes. You can edit the size, color, border, and shape of all vector elements in the templates. Only certain illustration images may have limited editability.

4. How do I purchase a single template?

To purchase a single template, you must top up your account balance in Finance → Deposit on your user dashboard. Your balance must be equal to or greater than the price of the template.
Whenever you download a new template, the system automatically deducts the cost from your balance as long as the balance is sufficient.
Once a template is downloaded and the balance is deducted, the transaction cannot be reversed or refunded.

5. Where do I download the template after payment?

After a successful payment or balance deduction, go to Download History in your user dashboard. All purchased or downloaded templates will appear there, and you can download them at any time as long as the files remain available on the site.